Last updated: 10 September 2026
Point of Return ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect.
We may collect personal information when you visit our website, create an account, place an order, contact us or interact with our services. This information may include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order and transaction details
- Account information
- Communications you send to us
- Information about your use of our website, including device, browser and IP address
2. How We Use Your Information.
Point of Return may use your personal information to:
- Process and fulfil your orders
- Deliver products and services to you
- Communicate with you regarding your order
- Provide customer support
- Process payments
- Improve our website, products and services
- Send marketing communications, promotions and updates where you have agreed to receive them
- Prevent fraud and protect the security of our business and customers
- Comply with legal and regulatory obligations
3. Payments.
Payments made through our website may be processed by trusted third-party payment providers.
We do not store your full credit or debit card details unless specifically required and securely handled by an authorised payment provider. Payment providers process your information according to their own privacy policies and security standards.
4. Sharing Your Information.
We may share your personal information with trusted third parties where necessary to operate our business and provide our services. These may include:
- Payment processing providers
- Shipping and delivery companies
- Website and e-commerce service providers
- Marketing and advertising providers
- Professional advisers
- Government authorities or law enforcement where required by law
We only share information where necessary and take reasonable steps to ensure that third parties handle your information appropriately.
We do not sell your personal information to third parties.
5. Marketing Communications.
With your consent, we may send you updates about Point of Return, including new collections, product launches, special offers, events, promotions and brand news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
6. Cookies and Website Technology.
Our website may use cookies and similar technologies to improve your browsing experience. Cookies may help us remember your preferences, understand how visitors use our website, improve website performance and provide relevant advertising and marketing.
You can choose to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.
7. Data Security.
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration and disclosure.
While we take appropriate security measures, no method of transmitting or storing information online is completely secure. We cannot guarantee absolute security of your information.
8. Accessing and Updating Your Information.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or outdated. To make a request, please contact us using the contact details below.
9. Third-Party Links.
Our website or social media platforms may contain links to third-party websites. Point of Return is not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. International Customers.
Point of Return may provide products and services to customers located outside Australia. Your personal information may be processed or stored in countries other than your country of residence where necessary to provide our services.
We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy laws.
11. Children's Privacy.
Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take reasonable steps to remove the information where required.
12. Changes to This Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements. Any updates will be published on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy regularly.
13. Contact Us.
If you have any questions, concerns or requests regarding this Privacy Policy or how Point of Return handles your personal information, please contact us at [email protected].