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Shipping & Returns.

How we get your pieces to you, and what happens when something needs to come back.

Home  ·  Shipping & Returns

On this page

  1. i.Shipping rates & delivery times
  2. ii.Order tracking
  3. iii.Returns & refunds
  4. iv.Exchanges
  5. v.Faulty or damaged items
  6. vi.International orders

Shipping rates & delivery times.

We ship from Australia, with selected pieces fulfilled directly from our partner studios in Ghana and Pakistan. Standard delivery times are estimates and may vary during peak periods or for pre-order items.

Australia

  • Standard shipping ($9.95): 3 to 7 business days
  • Express shipping ($14.95): 1 to 3 business days
  • Free standard shipping on orders over $150

International

  • New Zealand: 5 to 10 business days, calculated at checkout
  • USA, UK & EU: 7 to 14 business days, calculated at checkout
  • Rest of world: 10 to 21 business days, calculated at checkout

Order tracking.

Once your order has shipped, you will receive a confirmation email with a tracking link. If you need help locating your tracking information, please contact us and we'll be happy to assist.

If you have not received a tracking email within 3 business days of your order confirmation, please reach out to [email protected].

Returns & refunds.

We want you to love what you wear. If something is not right, you have 14 days from the date of delivery to request a return.

What can be returned

  • Items in original, unworn condition with tags attached
  • Items returned in their original packaging
  • Full-price items only (sale and pre-order items are final, see exclusions)

What cannot be returned

  • Pre-order pieces (deposits are non-refundable once production begins)
  • Sale or final-clearance items
  • Jewellery and accessories (for hygiene reasons)
  • Custom or made-to-order pieces
How to start a return Email [email protected] with your order number and reason for return. We'll send you return instructions within two business days. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds are processed within 5 to 10 business days of receiving your return. Refunds are issued to the original payment method.

Exchanges.

The fastest way to exchange a piece is to return it for a refund and place a new order for the size or style you want. This way you don't have to wait for the original item to arrive back at our studio before your new piece ships.

Faulty or damaged items.

Every piece is checked before it leaves the studio, but if something arrives damaged or with a fault, we will fix it. Email [email protected] within 7 days of delivery with photos of the issue and your order number. We will arrange a free return and either a replacement or a full refund.

International orders.

International customers are responsible for any customs duties, taxes or import fees levied by their home country. These charges are not included in our shipping costs and are the recipient's responsibility.

Returns from international addresses are accepted under the same terms above, however return shipping costs and any customs charges incurred are the customer's responsibility.

Still have questions?

Our team is here to help. Most enquiries are answered within two business days.

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